FAQ

Kuee is software for massage studios, spas, wellness clinics and acupuncture practices. It puts online booking, the front desk, client records, packages and memberships, card payments and an AI assistant in one place.

Your first month is free, with every feature. You can also stay on the Free plan, which covers 200 clients and 500 appointments at one store, without text messages or the AI receptionist.

Your plan follows how many therapists take bookings, and every feature is on every plan. Owner, admin, front-desk and reporting logins are free. Phone and text usage is billed separately. See the pricing page for current prices.

The Kuee AI assistant helps you manage daily operations through natural conversation. It can provide daily overviews of your schedule and occupancy, analyze revenue trends, alert you to at-risk clients who may churn, track expiring packages, follow up with new clients, and even draft marketing messages — all by simply asking.

Yes. Several stores run under one owner login and one bill. Each extra store is priced by its own team size, at about 20% less than the same plan for a main store. All stores are managed from one dashboard with combined reporting. The extra-store price applies when KUEE Payments is turned on at each store.

Kuee has a drag-and-drop calendar with auto-assignment, conflict detection and real-time availability. Clients can book online through your store's booking page, and reminders go out automatically by text and email.

Yes, on every plan. Each therapist gets a workspace with their schedule, client notes and performance tracking. Revenue per employee, commission and client reviews are calculated automatically.

The Kuee dashboard and staff apps support Chinese, English, Korean and Vietnamese. The booking page your clients use is available in English and Chinese.

Staff sign in with their own accounts, and role-based access controls what each person can see and do. Connections use HTTPS. Card numbers are entered on the card reader or a secure payment form and handled by the payment processor, so Kuee does not store full card numbers.

Yes. Kuee provides an online customer intake form that makes it easy to collect and digitize client information. For bulk data migration from other systems, please contact our support team and we'll help you get set up.

Kuee takes card payments in person and online, plus cash. Card payments run on Fiserv CardPointe or Stripe, and we help you pick the one that fits. Customers can tip on the card reader screen before they pay, you can save a card on file for memberships, renewals and no-show fees, and you can split or combine bills, refund or void on the iPad app or the web. Card sales deposit straight into your own bank account; Kuee never holds your money. Kuee charges no booking commission. Send us your current processing statement for a free rate comparison.

Interchange-plus is how Fiserv prices card processing. Every card payment has a cost set by the card networks, called interchange. With interchange-plus you pay that actual cost plus one fixed markup, and both are itemized on your statement. A flat rate bundles everything into one percentage, so you can't see what the networks charged. Which is cheaper depends on your sales and card mix, which is why we offer a free comparison.

Both pass card fees on to customers, in different ways. A surcharge adds a fee to credit card payments only, and state law limits it, so it is not allowed everywhere. A cash discount works the other way around: your listed prices are the card price, and customers who pay cash get a lower price. Kuee supports both; check that your state allows a surcharge before you turn it on.

Send us your current processing statement. We'll put together a side-by-side quote, and if switching doesn't save you money, we'll tell you. If you go ahead, we set up your Fiserv merchant account for you; approval is often same-day when the application is complete. Then you swap in your new card reader (Clover Compact, which needs a power outlet). There is no early termination fee.

You can reach us through the contact page on our website. Our team typically responds within 1-2 business days. We also provide documentation and guides to help you get the most out of Kuee.