Front desk, every day
What you do from opening to closing017 scenes · about 4 minAppointmentsYour day at a glance · Reading a card · New booking: find the customer · Time, service and therapist · Review and create · Drag to reschedule · Check in028 scenes · about 3.5 minMessagesThe inbox at a glance · Unknown number: new customer · Texts in another language · Insert open slots · AI spots a reschedule · AI books for you · AI auto-reply · New message037 scenes · about 2 minCheckoutOpen checkout · Reading the bill · Packages apply automatically · Part-pay with a gift card · Tips · Card or cash · Paid047 scenes · about 2 minCustomersThe customer list · Add a customer · Customer details · Preferences & notes · Sell a package · Enroll in VIP · Book from the list117 scenes · about 3.5 minOrders & refundsOpen Order Management · Stats, search and filters · Pending collection · Order details · Refund an order · Special cases · Wrap-up
Clients on their own
The check-in screen and clients’ phones087 scenes · about 5 minSelf check-in & walk-insSet up the kiosk · The home screen · Check in an appointment · Walk-in booking · Therapist signature · The claim board · Wrap-up096 scenes · about 4 minOnline bookingFind your booking link · Customer picks service, date, therapist, time · Details and submit · Confirm in the back office · Auto-confirm and pausing · Wrap-up
Marketing and messages
Bring clients back077 scenes · about 3 minMarketing & AIMarketing Assistant at a glance · Create a package · Coupon campaigns · Let AI send the coupons · AI phone call logs · The Kuee AI assistant · Ask about revenue, then wrap up107 scenes · about 5 minGift cardsWhere gift cards live · Create a template: pay X get Y · Sell a card at the front desk · Gifts and bulk issue · Manage a card and refunds · Customers buy online · Paying with a card, and wrap-up128 scenes · about 7 minNotifications & AI phoneFind notification settings · Booking confirmation and reminders · Marketing messages · Receipts and slot fill · Notification logs · AI phone answering · SMS registration and comms package · AI call logs
Store and team
Set it up once, adjust now and then057 scenes · about 2.5 minStaff & schedulingThe staff list · Invite a new team member · Turn on the therapist profile · Services & commission · Schedule & time off · Today, by staff · Staff performance066 scenes · about 2.5 minStore settingsWhere settings live · Business hours · Time zone and closures · Add a service · Rooms · About this store137 scenes · about 5 minPayment settingsWhere payment settings live · Connect a payment account · Add a card reader · Reader idle screen · Set up tips · Pricing: cash discount · No-show fees, auto checkout and transactions166 scenes · about 4 min
For owners
Numbers and membership146 scenes · about 3.5 minBusiness dataOpen Business Data · Change the date range · Revenue details · Business health · When you’re busy · Channels, services and reviews156 scenes · about 4 minMembership settingsWhere membership settings live · Create a plan · Set member benefits · Sign up a member at the front desk · Member pricing at checkout · Pause, edit and turn off
Card readers & iPad
Fiserv card readers and the iPad front desk188 scenes · about 5 minFiserv payments & refundsPair the reader, turn on tips · Checkout: start the reader · On the reader: tip, card, receipt · When the card doesn’t go through · Keyed cards and saved cards · Refunds: void today, partial from tomorrow · Find the sale in CardPointe · Daily deposits196 scenes · about 5 minPre-authorizationPre-authorize at check-in · Checkout: complete the pre-auth · Tip: entered at the desk, on the card · The estimated surcharge line · Totals above the hold still go through · Credits cover the bill: void the pre-auth208 scenes · about 4.5 miniPad: start the day & check inStart the day: name and PIN · Guest arrives: check in · Late or early: move to the actual start · When check-in is blocked, and no-shows · During service: extend time and add-ons · Walk-ins · Everyone busy: assign by hand · Switch operator and change PIN
Stores, clients and amounts in the tutorials are demo data. Some features need a particular plan or must be turned on for your store; the tutorial says so when it comes up. Didn’t find an answer? See the FAQ · contact us