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Product OverviewThe complete platform, from first call to repeat visit.AI ReceptionistAnswers calls in your clients' languages and books from live availability.Booking & SchedulingOnline, phone and front-desk bookings on one calendar.Client ManagementProfiles, history, forms, packages and communication in one record.POS & PaymentsCard, cash, tips, split payments, packages, refunds and receipts.
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Card readers & iPadFiserv payments & refundsiPad: start the day & check iniPad appointmentsiPad front-desk checkoutiPad customersiPad staff scheduleiPad store settings
Help Center/iPad: start the day & check in
Animated tutorial · Part 19

iPad: start the day & check in

8 scenes · about 4.5 min

Press Play to start, or pick any scene below to jump to it. To change the language, use the language menu at the top right of the page.

The 8 scenes in this part

  1. 1Start the day: name and PIN
  2. 2Guest arrives: check in
  3. 3Late or early: move to the actual start
  4. 4When check-in is blocked, and no-shows
  5. 5During service: extend time and add-ons
  6. 6Walk-ins
  7. 7Everyone busy: assign by hand
  8. 8Switch operator and change PIN

Transcript

Word for word with the voiceover, so you can search, copy and read at your own pace.

1Start the day: name and PIN

This tutorial covers what the front desk does on the iPad once guests arrive: check-in, walk-ins and switching operators. It starts at opening time. The store account signs in once; after that the iPad stays on this account picker. Each staff member taps their name and enters a 4-digit PIN to open the front desk. Everything they do afterwards is recorded under their name. A first-time user sets a PIN by entering it twice. A wrong PIN shows how many tries are left; too many in a row locks the PIN for a while. Only staff with front-desk access are listed. To let a therapist use the desk, an owner or admin taps "Add staff", verifies their own identity and grants access.

▶ Play from this scene

2Guest arrives: check in

A guest arrives. Tap their card on the timeline and "Appointment Details" opens on the right with the service, therapist, time and notes. Tap "Check In" to open "Confirm Check-in". The top row is the booked time; below it is the actual start, which defaults to now. Tap "Check in". The booking turns "In Progress" right away and the card corner shows the in-progress mark. There is no separate "start service" or "end service" button on the iPad: check-in starts the service, and when it is done you go straight to checkout.

▶ Play from this scene

3Late or early: move to the actual start

This guest is fifteen minutes late. At check-in, tap "Actual start" and set the time the service really starts. A hint shows how many minutes late it is and where the booking will move. The length stays the same; the whole block shifts. After check-in the card moves and shows the original time. If the move would overlap another booking for the same therapist or room, you are warned first and must confirm. The actual start can only be today and not later than now. A booking on another day can't be checked in; move it to today first.

Stores, clients and amounts in the tutorials are demo data. Some features need a particular plan or must be turned on for your store; the tutorial says so when it comes up. Didn’t find an answer? See the FAQ · contact us

← PreviousFiserv payments & refundsNext →iPad appointments
▶ Play from this scene

4When check-in is blocked, and no-shows

A few cases block check-in. A booking synced from Google Calendar has no service yet, so you are asked to complete it; "Complete it" opens the editor. If the room is held by another booking you get a conflict warning. If you really need that room, tap "Override and check in"; the override is written to the audit log. If the guest never shows, tap "Mark no-show". When the store has a no-show fee and the guest has a saved card, the fee is charged to it; if that fails it is recorded as owed. This can't be undone.

▶ Play from this scene

5During service: extend time and add-ons

Mid-service, the guest wants more time. In the appointment details, tap "Add item" under the service. "Extend Time" options come from the durations set for this service. One tap switches it to the longer version; price, end time and commission update together. "Add-ons" below are added on top and can be added more than once. Each tap is saved with no extra confirm; tap again to undo a mistake. When the service is done, tap "Checkout" or "Checkout" in the sidebar to take payment. Payment is covered in the "iPad front-desk checkout" tutorial.

▶ Play from this scene

6Walk-ins

For a guest who walks in without a booking, tap "Walk-in" at the top of the sidebar. The start time defaults to "Now"; if the guest needs to change first, pick 5 to 15 minutes later. Then tap the service they want. Kuee assigns it to the most available therapist and the booking starts in progress, with no separate check-in. The guest is labeled "Walk-in" plus today's number; you can add their name and phone in the details later.

▶ Play from this scene

7Everyone busy: assign by hand

If every on-duty therapist is busy, you assign one by hand. The list is sorted by who frees up first, and the top one is recommended. If your pick overlaps that therapist's booking you are warned once more. When the store rules allow it, tap "Create anyway"; the booking is created anyway and their current service is not interrupted.

▶ Play from this scene

8Switch operator and change PIN

At a shift change, or when you step away, tap the avatar at the top right and choose "Switch Operator". The iPad locks back to the account picker and the next person signs in with their own PIN. The iPad does not lock itself every day, so switch when you leave. To change your PIN, tap "Change PIN" in the same menu: enter the old PIN, then the new one twice. Note: on an iPad signed in with a front-desk account, the picker can't switch to an owner or admin. To use it as the owner, sign out and sign in with the owner account. The Kuee assistant at the bottom of the sidebar takes typed questions with a tap, or voice with a long press.

▶ Play from this scene