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Product OverviewThe complete platform, from first call to repeat visit.AI ReceptionistAnswers calls in your clients' languages and books from live availability.Booking & SchedulingOnline, phone and front-desk bookings on one calendar.Client ManagementProfiles, history, forms, packages and communication in one record.POS & PaymentsCard, cash, tips, split payments, packages, refunds and receipts.
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Help Center/iPad staff schedule
Animated tutorial · Part 23

iPad staff schedule

7 scenes · about 4.5 min

Press Play to start, or pick any scene below to jump to it. To change the language, use the language menu at the top right of the page.

The 7 scenes in this part

  1. 1See who is working today
  2. 2One person's day
  3. 3Book straight into an open spot
  4. 4Drag to reschedule and fix conflicts
  5. 5Book the next visit after checkout
  6. 6Change shifts and time off
  7. 7Today's Business (admins)

Transcript

Word for word with the voiceover, so you can search, copy and read at your own pace.

1See who is working today

"Staff Schedule" puts each therapist on a row, with time running across. The front desk can see at a glance who is working and who is free. At the top are the date and today's headcount: three on shift, one off. The arrows change the day, and tapping the date opens a calendar. Each row starts with that person's hours. Gray means off shift: Ben starts at noon, and Lily is off today. Mia has two hours of leave this afternoon. That block is marked, and customers cannot book it. The top row is "Unassigned": bookings with no therapist chosen wait here until the front desk assigns them. At the bottom you can show three hours, six hours or the whole day, step earlier or later, and tap "Now" to jump back to the current time.

▶ Play from this scene

2One person's day

To see one person's day, tap their avatar. Their agenda opens on the right. The header shows how many bookings they have and their hours. Below, each booking is listed in time order with its status. Ben has two bookings that overlap, so his agenda marks them red with "Time conflict". Tap any booking to open its details.

▶ Play from this scene

3Book straight into an open spot

To add a booking for someone, tap an open spot in their row. A dashed box shows who and what time. If it's right, tap again to open "New Appointment" with the therapist and time filled in. The "iPad appointments" lesson covers the form. If you tap someone who is off, or a time outside their shift, the iPad first asks: "This staff member is off duty at this time". To book anyway, tap "Book anyway".

Stores, clients and amounts in the tutorials are demo data. Some features need a particular plan or must be turned on for your store; the tutorial says so when it comes up. Didn’t find an answer? See the FAQ · contact us

← PreviousiPad customersNext →iPad store settings
▶ Play from this scene

4Drag to reschedule and fix conflicts

When there's a conflict, a red banner at the top says whose bookings overlap and when. That row is tagged with the number of overlaps. To fix it, move one of them: long-press the card and drag it to another row or time. Over a spot that won't work, the hint turns red and says why, for example that the person is on leave. Letting go there changes nothing. Over a free therapist the hint is green. When you let go, "Confirm change" shows what the time and therapist change to. Tap "Confirm" and it's done; the conflict banner goes away. An "Undo" button stays at the bottom for eight seconds in case you moved the wrong one. Bookings in the "Unassigned" row work the same way: drag one onto a person's row to assign it.

▶ Play from this scene

5Book the next visit after checkout

Tapping "Book next visit" on the checkout completion page brings you straight here, with a "Booking next visit" bar at the bottom. For another day, change the date at the top, then tap an open spot. The booking form opens with the customer already filled in. After each booking the bar counts how many you've made, so you can keep going, say the same time for the next few weeks. When you're done, tap "Cancel" to go back to the normal schedule.

▶ Play from this scene

6Change shifts and time off

Shifts can't be edited on the schedule itself. Shifts and time off live under the gear, in "Staff", and only owners and admins can change them. Tap a staff member and switch to "Schedule & time off". Each day has its own row; mark it off, or add a second period. If a shift falls when the store is closed, a note says customers can't book it. When you're done, tap "Save" at the top right. Time off is under "Add time off": pick the date and the start and end times; the reason is optional. It takes effect as soon as it's saved, and customers can no longer book that person then. Changing someone else's shifts or time off asks for the owner to verify first, with the owner's PIN or email and password.

▶ Play from this scene

7Today's Business (admins)

"Today's Business" is for admins only; front-desk staff don't see it in the sidebar. Top left is today's revenue compared with the same day last week. The four tiles show total bookings, completed with the completion rate, average order and new clients. Below are the last seven days of revenue, how far today's bookings have got, therapist performance and top services. At the top you can switch to the last seven days, this month, last month or a custom range. Fuller reports are in Business data on the web. "Marketing" in the sidebar handles packages, points, gift cards and coupons once the store has it turned on; the web lessons cover it in more depth.

▶ Play from this scene