Transcript
Word for word with the voiceover, so you can search, copy and read at your own pace.
1Set up the kiosk
Self check-in lives in About This Store, under Front-desk devices. Only the owner, admins and the front desk can see it. Turn on Allow walk-in booking so customers without an appointment can book on the iPad themselves. It is off by default. On the front-desk iPad, tap Open Kiosk, or click Generate QR Code and scan it with the iPad. The link itself is the key, so there is no login. Add it to the iPad home screen and you get an icon with your store's name: Serenity Touch · Self Check-in. If the link ever leaks, click Reset QR: the old link and every printed QR code stop working at once. The row below is the Therapist Claim Board, a separate screen for therapists. We will get to it at the end.
▶ Play from this scene2The home screen
With walk-in booking on, the home screen has two big cards: left if you have an appointment, right if you don't. With it off, the home screen is the phone keypad. The kiosk opens in English. Customers tap the language button at the top right to switch between Chinese, English, Korean and Vietnamese. After a minute with no taps, it goes back to the home screen on its own, so the next customer always starts fresh.
▶ Play from this scene3Check in an appointment
Sarah has a 2 PM appointment. She taps I have an appointment, enters the last four digits of her phone, and taps Continue. The kiosk finds today's appointment and shows the time, service and therapist. If several appointments share the number, she picks herself first. Check-in works from 30 minutes before to 30 minutes after the appointment. She taps Confirm arrival; the appointment becomes in progress, and the front desk sees her arrival on the appointment page. She has filled out the intake form before, so she doesn't redo it. Nothing has changed, so she taps Confirm, continue check-in. If something had changed, the button below opens the intake form. She's checked in. The welcome screen asks her to take a seat while Amy comes for her, then returns home after a few seconds.
Stores, clients and amounts in the tutorials are demo data. Some features need a particular plan or must be turned on for your store; the tutorial says so when it comes up. Didn’t find an answer? See the FAQ · contact us