8 scenes · about 3.5 min
Press Play to start, or pick any scene below to jump to it. To change the language, use the language menu at the top right of the page.
Word for word with the voiceover, so you can search, copy and read at your own pace.
Messages gathers every text sent to your store number: conversations on the left, the chat in the middle, and the customer’s details on the right. Filter the list by Unread; unread conversations show a green count. No need to open the profile: package balance, usual therapist and next appointment are all right here.
▶ Play from this sceneA text arrives from an unknown number. Open it, and the right side says “This number is not a customer yet”. Click New customer. The number is already filled in; just add a name. Once created, the conversation links to the new customer, and you can book for her right away.
▶ Play from this sceneLucia texts in another language. Click Translate under the bubble to see the translation. Write your reply in your own language, then click Translate to Spanish; the message box switches to the customer’s language. After sending, an Original link under the bubble shows exactly what you wrote.
▶ Play from this sceneEmily asks about openings this afternoon. No need to leave this page: click Insert open slots. Openings are checked live. Tick three times and preview the full sentence below. Click Insert into message, then Send. The inserted sentence is always in English.
Stores, clients and amounts in the tutorials are demo data. Some features need a particular plan or must be turned on for your store; the tutorial says so when it comes up. Didn’t find an answer? See the FAQ · contact us
With the AI SMS assistant turned on for your store, AI understands what customers ask. Sarah wants to move Friday’s massage to Saturday at 3 PM. AI recognizes a reschedule request and checks that Amy is free then. Click Reschedule & fill reply. The reschedule window opens with the time filled in; click Save. After saving, a confirmation sentence is filled into the message box. Nothing is sent automatically; check it, then click Send.
▶ Play from this sceneIf AI reschedules / books is on, AI can handle simple bookings by itself. Jason wants Friday at 2 PM. AI finds Ben free and texts back asking for a Y to confirm. The customer replies Y; AI books it and sends a confirmation. Staff just see a green record. The offer is valid for 12 hours; nothing changes unless the customer replies Y.
▶ Play from this sceneClick AI auto-reply at the top right to open the settings. Only owners and admins can change them. Turn on the master switch and Answer store info: when customers ask about hours, address or services, AI replies with a template. When AI is unsure, it doesn’t reply, and it stays out of any conversation you answered in the last 15 minutes. Grace asks when you close today, and AI answers right away. Purple bubbles are the ones AI sent.
▶ Play from this sceneTo reach out first, click New message and type a name or number. Pick Tom to open his conversation and history. Nothing is sent until you press Send. That covers reading conversations, unknown numbers, translation, open slots, and AI rescheduling, booking and auto-replies.
▶ Play from this scene